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Important Conditions and operational matters on this service :-
1. These Prices are based on direct collection from your property between 0900 hrs and 1800 hrs on the day of collection, unless otherwise stated in your quotation extra charges may be incurred for collections above the ground floor. Delivery is to destination kerbside only and not into the property unless specific written confirmation is given. Goods and paperwork must be available for collection when the driver arrives to collect, delays will incur surcharges. Under 2m3 will require The sender of the goods to assist the driver with the loading of the goods onto his vehicle.
2. These rates are based on shipping through major Express carriers including, DHL and FEDEX.
3. We may require written confirmation of the following before noon on the day prior to loading.
Senders and Receivers full name, address and land line telephone numbers, number of packages, weight,
measurements of each package, and contents.
4. For customs purposes, you are required to provide a completed signed packing list. We can provide the packing list by post, email, or fax.
5. For non EU destinations we require a completed signed original packing list and a copy of passport (photo part).
6. Transit times are not guaranteed and any transit times quoted are approximate and based from the time of departure which may not be the same time as collection.
7. To avoid delays and mistakes we advise that you book your collection and supply all necessary paperwork about 3 days before the collection date, allowing us to complete the consignment notes and labels on your behalf. We can then post the documents to you prior to collection. In the event you are not in possession of these documents at the time of collection you will be responsible for completion of the carriers consignment notes, correct labeling of every package and faxing a copy of the consignment note signed by the collecting driver to Freightworld by 1800 hrs at the latest on the day of collection. Non compliance can result in extra charges.
8. Payment for direct collections must be paid by credit, debit card at least 1 day prior to the
collection date. The charges will be based on the estimated total. Should the actual weight or volume be different from the estimated amount, the difference will be credited or debited to your original payment method. You are expected to furnish us with reasonably accurate shipment details.
9. Shipments over 2m3 or normally collected on Freightworld’s own vehicles with our uniformed drivers.
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